Frequently Asked Questions
Where can I place an order?
Orders can be placed through our Etsy shop. Please see the menu above for the "SHOP HERE" button.
When will I receive my order?
My current processing time is 2-3 weeks, but I am closer to 3 week mark due to a delay in metal shipment.
Will my tag rust?
Our tags are made in nickel silver and brass. While these types of metal DO NOT rust, all metal has the ability to tarnish over time. All orders include a polish pad to wipe tarnish away. Please see our "Tag Care" page for more information on how to properly clean your Salty Dog tag.
Where can I track my shipment?
Once an order has been shipped, you will receive a tracking number via email from Etsy. This tracking number can also be found within your Etsy account.
My tracking has not moved in a few days, where is it?
Once an order has been scanned into USPS all I can do is track it the same as you. USPS continues to (occasionally) be delayed with shipping due to COVID, funding issues, and staffing issues. Please give it some extra time. Out of over 1,000 shipments, USPS has only truly lost ONE.
How can I properly clean, refill, and polish my tag?
Please see the "Tag Care" section for step by step instructions on how to properly care for your tag.
My tag fell off, can you replace it?
Sadly, no. Please check your split rings weekly, if not daily, to ensure they are not loose or unraveling. If your dog is extremely active, plays rough, or goes on hiking adventures, DO NOT use the small split ring. Use the larger. I also HIGHLY suggest purchasing a Nite-Ize Mircro Locking Clip or something similar. These are available on Amazon in 2 packs.